6 February 2019

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It’s a typical day at work – you walk into the breakroom and notice a pile of dirty dishes in the sink. Despite the sign, “Wash Your Dishes”, multiple email reminders, and discussions during staff meetings your co-workers have not changed their behavior.

Receiving a Training Certificate ≠ Success

Organizations can sometimes see the same results with training. Employees complete a training, but accidents and incidents still occur. Why does this happen? The employees passed the training assessments and received the certificate. Is there a way to measure effectiveness of the training?

In the following TedTalk, Bob Nease takes about 12 minutes to explain why we make lousy decisions. These bad decisions can be reflected back to our work behavior. We complete safety or cyber training. We understand that our company passwords should not be shared, be set at certain parameters, and never be written down. However, does that mean we always follow these rules? No, we need to repeat new tasks until they become learned behavior.

Summary

Behavior analysis through task analysis allows organizations to answer two important questions. (1) Are the employees following the skills learned in the training? (2) If not, what are the employees doing instead? As these questions are answered, the next steps can be determined to assist employees in making the tasks learned behaviors.

Contact us for how our AI Solution can assist in measuring the overall effectiveness of training through behavior and task analysis.